Inbound Fax Routing
DDI (Direct Dial
In)
Product Overview
Business today demands fast efficient communications
and the ability to receive information in the right place at
the right time. The very nature of Fax communication is instant,
confirmed delivery, although in many of the world's business
environment's, receipt of a fax does not guarantee that a
message has actually reached the recipient for whom it was intended,
and when it was intended. Inbound Fax Routing
now solves this problem.
RELAY can now route Faxes and Email messages to
all MAPI or VIM compliant mail packages in addition to our already
established incoming connections to Teamlinks. This means that
with the right address for the message, you can automatically
receive a Fax or Email into:
- Microsoft Mail
- Microsoft Exchange
- DEC Mailworks
- cc:Mail
- Lotus Notes
- Groupwise
RELAY Delivers
With our DDI facilities, a whole new world of office
automation is made possible. Each department, group or individual
can possess their own specific fax number that is managed by
RELAY. When a Fax or Email is received, RELAY has the intelligence
to deliver the message to the right person by their preferred
method.
The methods available are as flexible as the users'
requirements. An inbound message can be delivered to:
- Mail Box
- Data File
- Network Printer
- Fax Machine
and these options can be configured for each department,
group or person individually.
How It Works
Irrespective of the dialled number, all calls are received
on a single line or group of lines. The ISDN network supplies
DDI information associated with the incoming call (the actual
number dialled) to the Ascom Fax Router, which is then converted
into a DTMF string and passed to the RELAY software via the
Ascom Fax Gateway. RELAY matches this code against its routing
table and identifies where and how the incoming fax is to be
delivered.
DDI - The Key To Added Flexibility
RELAY has the ability to handle any number of DDI fax
numbers. How many RELAY Fax lines you require depends on the
volume of traffic anticipated and not the number
of fax numbers you may be using. Depending on the overall volume
of your traffic, a single RELAY Fax line could single-handedly
service your entire fax traffic.
There are other significant advantages to using
RELAY's DDI. The DDI service recognises when a fax line is busy
and then targets one that is free, whether it be the first or
last number on the server. Thus, RELAY makes maximum use of
its available facilities.
Technical Details
The RELAY DDI option requires the following elements
:
{ Ascom Fax Gateway
or an Ascom Fax Unit equipped with DTMF capability (CCL is an
authorised Ascom Dealer)
{ ISDN2 (Basic
rate ISDN conforming to I.420 standard) available from BT
- Subscription to the ISDN DDI or MSN Service available
from BT
- One or more ranges of DDI numbers available from BT
Existing ISDN DDI users, may find it possible
to transfer numbers to ISDN2.
ISDN2 Explained
ISDN2 (Integrated Services Digital Network) is a pure
digital connection installed instead of a normal telephone point.
It allows many numbers to be serviced via a finite number of
channels and the numbers are accessible from any fax machine
in the world. Each pair of RELAY lines used for DDI needs one
Ascom Fax Router and one ISDN2 connection. DDI channels support
both outbound and inbound calls. CCL's RELAY servers support
ISDN, PABX and/or PSTN channels concurrently.
If you already have ISDN30/BRAIF, and your PABX
supports I.420. You may not need to install ISDN2 on your system.
