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Server Support: Hardware Maintenance Support ServicesRequest a quote for Hardware Maintenance Providing a High Quality Server Maintenance service is a key service that we offer. All customers that purchase Dell, HP, IBM and Sun Refurbished Servers and Refurbished EMC Storage feel secure in the knowledge that all the items we supply are covered with a 12 Months RTB Warranty. Our engineering services can include Installation and configuration if required as well as Maintenance and Repair services. We provide 24 x 7 maintenance with 4 Hour and 2 Hour Fixes for all Dell, IBM, HP and Sun Servers where the warranty is no longer active. Maintenance on end of life systems is no longer offered or supported by the original manufacturer and parts are often no longer available from the manufacturer. At the end of the 3 year Warranty period, the manufacturer invariably suggests that the customer should upgrade to the latest model or risk breakdown. We supply replacements parts within 24 hours where required and we maintain a supply of spares for all the contracts that we support. The Manufacturers that we support include Dell, IBM, HP, Sun and EMC.
We provide the same level of service contracts that are provided by the original supplier but at 50% of the cost. For highest availability, a range of committed service options are available with guaranteed response or fix time contracts and SLA's. Delivering the best hardware support to your business is a combination of several key components:
We offer a range of service delivery methods, as well as response and fix options that allow you to build a service map that fits your configuration - and your budget. The service is flexible and allows you to choose the right level of support for your most critical hardware components and a lower level where perhaps a slightly longer outage is not as critical and allows you to align your hardware budget to the service levels required. All of these selections apply to upgrades to base warranty as well as to post-warranty maintenance, so can increase the support supplied to products you consider critical during their warranty period also. ServicePacs for Warranty and Maintenance Upgrades are also available. To obtain a Free quotation, please e-mail sales@ccl.co.uk stating the Models and configurations that you have installed and we will be pleased to supply you with a customised quotation.
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