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Server Hardware Maintenance Support

Hardware Maintenance Support is provided for:

  

Hardware Maintenance Support is available for weekday business hours 9 x 5 x 4 through to complete 24 x 7 x 4 (365 days) cover to ensure that you can achieve the service level that your business needs.

For highest availability, a range of committed service options is available with guaranteed response or fix time contracts and SLA's.

Delivering the best hardware support to your business is a combination of several key components:

Highlights of the service are:

  • Specialist Remote Technical Support to initially analyse your situation and create the most effective action plan for speedy resolution – the first time
  • A comprehensive parts stocking and delivery organisation to meet the service levels that you choose
  • A highly skilled field force to complete the repair and ensure a return to full operational status
  • An effective call management and communication system to log and track all your service requests and ensure that they are distributed to the correct people responsible for your service

We offer a range of service delivery methods, as well as response and fix options that allow you to build a service map that fits your configuration - and your budget.

Choose a high level of support on your most critical hardware components and a lower level where perhaps a slightly longer outage has a lower impact. All of these selections apply to upgrades to base warranty as well as to post-warranty maintenance, so can increase the support supplied to products you consider critical during their warranty period also.

ServicePacs for Warranty and Maintenance Upgrades are available.

 

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CCLComputer Communications Limited, 9 Mount Temple, Romsey, Hampshire, SO51 5UW
Tel: 0844 873 2668 | Fax: 0844 873 2669 | Support: 0844 873 2667 | Email: sales@ccl.co.uk

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