Server Support: Hardware Maintenance Support Services
Providing a High Quality Server Maintenance service is a key service that we offer.
When UK companies purchase Dell, HP, IBM and Sun Servers and Storage and EMC SAN Systems they need to feel secure in the knowledge that their hardware is supported by experienced and qualified engineering services 24 x 7 x 365.
The Hardware Support Services that we provide can also include Installation/ configuration as well as maintenance and Repair services.
We provide 24 x 7 maintenance with 4 Hour on site parts and Labour services for all Dell, IBM, HP and Sun Servers and Storage where the manufacturer warranty has expired or is End of Life or where parts are no longer available from the original supplier.
Replacements parts can be supplied within 4 hours from a range of locations across the UK.
The Models supported include:
Dell PowerEdge: R720, R620, R520, R420, R920, R910, R820, R810, R710, R610, R510, R410, R310, R210, R900, 2950, 2900, R300, R200
Dell PowerVault:MD1000, MD3000, MD1220, MD1224, MD3200, MD3600, PV110T, PV114T, PV124T, PV132T
HP Proliant: DL360, DL380, ML350, ML370, DL580
HP StorageWorks: MSA20, MSA40, MSA60 and MSA80
IBM X-series: X3400, X3200, X3500, X3550, X3650, X3850, X3890
IBM Storage: DS3400, V7000
Sun Enterprise: M3000, M4000, M5000, M6000, M7000, M8000, T5120, T5220, T5240, T-3, T-4, T-5,
Sun Fire: T1000, T2000, E2900, V1280, V890, V490, V880, V480, 280R, V445, V440, V245, V240, V210, V120, Netra T105, V20z, V40z, X2100 (RoHS), X2200 M2, X4100, X4200, X4600, V250,
Sun Blade: 2500, 1500, 150, 100, 2000 and 1000
Sun Storedge: XTA3310-JBOD XTA3320-1RAID XTA3320-2RAID, XTA3510-JBOD XTA3510-1RAID XTA3510-2RAID, XTA3511-JBOD,STK2540 STK2530, STK2501.
EMC: CX120, 240, 480, 960, DATA DOMAIN, Isilon, VNX
For highest availability, a range of committed service options are available with guaranteed response and engineer on site Service Level Agreements.
Our objectives are to delivering the best hardware support for your business with a combination of key service components which includes specialist Remote Technical Support to initially analyse your situation and create the most effective action plan for speedy resolution – the first time.
A comprehensive parts stocking and delivery organisation to meet the service levels that you choose with a highly skilled field force to complete the repair and ensure a return to full operational status
which includes a comprehensive call management and communication system to log and track all service requests to ensure that they are distributed to the engineers responsible.
We offer a range of service delivery methods, as well as response and fix options that allow you to build a service map that fits your configuration - and your budget.
The service is flexible and allows you to choose the right level of support for your most critical hardware components and a lower level where perhaps a slightly longer outage is not as critical and allows you to align your hardware budget to the service levels required.
All of these selections apply to upgrades to base warranties as well as to post-warranty maintenance.
|Hardware Maintenance Support is provided for: